Medixpire - Data Policy & Account Deletion

Last updated: March 5, 2026

What Data We Store

Data Type	Details	Deleted on Account Removal
Phone Number	Used for login and authentication	Yes
Name & Shop Name	Profile information you provide during signup	Yes
Location	Shop pincode, city, state, and GPS coordinates (collected during signup)	Yes
Bill Images	Photos of medicine bills you scan, stored in Google Cloud Storage	Yes
Medicine Records	Medicine names, batch numbers, expiry dates, quantities, pack sizes, and prices extracted from scanned bills	Yes
Invoice Records	Invoices you create, including items, quantities, prices, patient and doctor names	Yes
Distributor Records	Distributor names extracted from scanned bills	Yes
Notification Token	Firebase Cloud Messaging token for sending expiry alerts	Yes

What We Do NOT Store

Voice recordings: Audio from voice invoicing is processed in real-time and immediately discarded. We do not retain any audio files.
Precise real-time location: We only collect location once during signup (or when you update your profile). We do not track your location continuously.

Anonymized Data Usage

We may generate anonymized, aggregated insights from user data to understand medicine demand patterns, regional pricing trends, and market dynamics. This anonymized data:

Has all personally identifiable information (name, phone, shop name, exact location) permanently removed
Cannot be traced back to any individual user or shop
May be shared with industry partners to improve medicine availability and supply chains

How to Delete Your Account

You can permanently delete your account and all associated data directly from the app.

Open the Medixpire app
Tap the profile icon (top-right corner on the dashboard)
Scroll down and tap "Delete Account"
Read the warning and tap "Delete" to confirm

Warning: Account deletion is permanent and cannot be undone. All your data including bill images, medicine records, invoices, and distributor records will be permanently removed.

What Gets Deleted

When you delete your account, the following is permanently removed:

Your user account and profile information (including location data)
All bill images stored in cloud storage
All medicine records and expiry tracking data
All invoice records
All distributor records
Your Firebase authentication credentials
Your notification token

No personal data is retained after account deletion. The deletion is immediate and irreversible. Previously generated anonymized aggregates (which contain no personal information) are not affected.

Data Retention

While your account is active, all data is retained to provide the service. We do not retain any personal data after account deletion.

You can also delete individual bills, medicines, and invoices from within the app at any time without deleting your entire account.

Contact Us

If you are unable to access the app and need your account deleted, or have questions about your data, contact us at: sentinel@glimpass.com